Policies
Shipping & Returns
All Sales Final
We make every item for you after you buy it. For that reason, we don't offer returns, exchanges, refunds or store credit for change of mind, wrong size, wrong color or ordering by mistake. Please check the sizes and product details before you order.
Damaged or Misprinted Items
If your item arrives damaged or misprinted, we'll send you a replacement of the same item. As with every order, shipping is paid by the customer. Contact us within 30 days of delivery through our Contact page, or email info@americanatradingcompany.com. Include your order number and clear photos of the problem.
Shipping Costs
Shipping is paid by the customer on every order, including replacements, and isn't refundable.
Lost Packages
If your tracking hasn't updated for 2 weeks, contact us with your order number and we'll look into it.
Cancellations
Production starts quickly, so we can't promise to change or cancel an order once it's placed. Contact us right away and we'll do our best.
Nothing in this policy limits any rights you have under applicable law. This store is operated by Americana Trading Company LLC.
Where We Ship
Americana Trading Company is built for customers in the United States. Prices are in U.S. dollars, and our shipping times below are for U.S. addresses.
Shipping Cost
Shipping is calculated at checkout from the items and destination, and it's paid by the customer. We don't offer free shipping.
Timing
Most orders are produced in a few business days and arrive within about 7–10 business days. You'll get tracking by email when your order ships.
More Than One Package
Items can be made in different places, so one order may arrive in separate packages.
Your Address
Please double-check your shipping address. We can't replace orders sent to an address entered incorrectly.
Questions?
Email info@americanatradingcompany.com. You can also use the Contact page.